TRIP system helps BA to take Heathrow punctuality to new levels.


In the last year BA have been using digital pens and the TRIP system, developed by Sysnet, to manage and transmit load information from airside to their Central Load Centre.

Swedish publication IDE.SE has picked up on the fact that the use of digital pens and a smart workflow and management system developed by Sysnet has helped improve punctuality at London's Heathrow airport.

The company Anoto digital pen was a renowned invention when it was first presented in my dotcom era in the late 1990s. Now is the pen daily lives of firms that anvädner technology to streamline its operations. One of the companies who use the pen is British Airways, which since the spring, use the solution to keep the time at Heathrow Terminal 5.

The solution works so that the ground fill out a form printed on an almost invisible pattern that the digital pen can learn from. The information is recorded in the pen and sent by mobile bluetooth on to the company's IT systems, where it will be processed and made available for the pilot and the load personell.

"The most important information is the that which governs how to load the planes" says CIO Neil Clark.

Neil Clark points out that Heathrow is one of the most visited airports in the world. The aircraft take-off and land in an incredibly tight schedule and punctuality is of utmost importance to get everything to work.

"With the help of this solution, we have managed to increase our punctuality further and in this way, we have reduced the time even more. In fact, we have set a new record for punctuality" he says.

The introduction of a digital pen in the work process has obviously made demands on the staff to learn new ways of working. By contrast, says Neil Clark that there occurred few technical problems - either over the introduction of the solution or in the use of it.
"Technically, it has gone exceptionally well" he says.

Now, Neil Clark and British Airways are seeking new areas where they can use their incorporated pen technology.
"We are always interested in improving our processes even further. We have a good platform for this technology now, so eventually we will find new opportunities for it" he says.

Anoto says in a press release that their digital pens and paper were selected from among most of the other technologies for their mobility and long battery life. It says also that the use of paper makes it possible to maintain the signed documentation, which is a requirement of the safety standards from the CAA in Britain.

According to Anoto BA's ground staff previously had to use the slower methods to send information about the aircraft's cargo prior to departure with the increased risk of missed departures, irritated passengers and possible fines.

The new process takes only a few seconds. The turn-round manager (TRM) uses a digital pen with a small built-in infrared camera. The pen reads the handwritten information and transfers it to the airline's log system via a mobile phone.
"We are very happy. In addition, we were surprised that it was so easy to implement the system, as we did it in a very short time" says Neil Clark.